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Case study · Off the Hook

Making a Shopify store faster and easier to buy from.

We optimized Montreal streetwear retailer Off the Hook's Shopify store, working entirely on its own platform.

IndustryFashion and streetwear retail
MarketsCanada
ServicesShopify optimization, UX, performance
Runs onThe client's own Shopify store

Results

10%
higher conversion rate
20%
lower bounce rate
Shopify
kept on the client's own platform

The challenge

What they needed

Off the Hook, a Montreal fashion retailer with stores and an online shop, wanted a stronger online business. Its Shopify store had slow loading, critical bugs, unreliable filters and search, cart and checkout issues, and layout and translation inconsistencies.

What we did

How we helped

  • Analyzed the store and fixed critical bugs
  • Improved loading speed and overall performance
  • Rebuilt sorting, filters, search and navigation
  • Simplified checkout through usability testing
  • Fixed layout and translation inconsistencies
  • Added personalized recommendations, customer reviews and social integration
"The A&O team has been an excellent collaborator in our Shopify optimization project."
VGVéronique GuertinSenior Director, Omnichannel Commerce and Strategy, Off the Hook

Ready to hand over the heavy lifting?

Tell us where you sell, what you run on and where you want to grow. We'll give you an honest view of what would help.